Shipping + Policy

Processing times are 2-4 business days. When processing times are delayed I'll always post updates on my Instagram & Tiktok accounts as well as email! Time of arrival via United States Postal Service (USPS) can be 3-5 business days. I ONLY SHOP VIA USPS. NO OTHER CARRIER! 

If you need to contact me regarding an order please DM me on Instagram! @charmedbykianaa. DM responses are my MAIN SOURCE of communication with order updates due to me always being active there the most! You can also contact me via email : charmedbykiana@gmail.com. I answer everyone in a timely manner but please keep in mind I work ALONE. I appreciate your patience always!

PLEASE MAKE SURE YOUR ADDRESS IS CORRECT ON YOUR ORDER. 

Effective January 1st 2023, refunds will not be allowed. I've been super understanding and lenient with helping refund orders & replacing items free but this is what's best for CBK. I do my best to accommodate. Of course if there's a mistake on my end I'll help for sure.

IF YOUR ADDRESS IS INCORRECT & MARKED AS A RETURN TO SENDER PACKAGE VIA USPS YOUR ORER IS AUTOMATICALLLY FULLY REFUNDED. Reshipment of items can cause delays & also causes me to have to print labels with new info. Unfortunately CBK will no longer be offering reshipments.

Thank you guys for always supporting my small business! I LOVE AND APPRECIATE YOU GUYS ALWAYS!