Shipping + Policy

Processing times are 3-4 business days. I am a small business owner who works alone and TRULYYYY APPRECIATES your support and patience <3 When processing times are delayed I'll always post updates on my Instagram & Tiktok accounts as well as email! Time of arrival via United States Postal Service (USPS) can be 3-7 business days. I ONLY SHIP VIA USPS. NO OTHER CARRIER! Please allow your tacking's to update at least 24-48 hours with an estimated arrival after receiving them via email from charmedbykiana@gmail.com

If you need to contact me regarding an order please EMAIL ME! My customer help email is CBKHELPS@gamil.com! :) I am always happy to help and assist with an order. Email responses are my MAIN SOURCE of communication with order updates due to me always being active there the most!  I answer everyone in a timely manner but please keep in mind I work ALONE. 

<3

PLEASE MAKE SURE YOUR ADDRESS IS CORRECT ON YOUR ORDER. 

Effective January 1st 2024, refunds will not be allowed. I've been super understanding and lenient with helping refund orders & replacing items free but this is what's best for CBK. As a small business owner who works alone I cannot afford to reship any orders free of charge. I do my best to accommodate. Of course if there's a mistake on my end I'll help for sure.

IF YOUR ADDRESS IS INCORRECT & MARKED AS A RETURN TO SENDER PACKAGE VIA USPS YOUR ORER IS AUTOMATICALLLY FULLY REFUNDED. Reshipment of items can cause delays & also causes me to have to print labels with new info. Unfortunately CBK will no longer be offering reshipments.

If your order is ever MISSING an item, incorrect or you need help replacing an item that is broken PLEASE email me! I appreciate yall so bad & always want to ensure you're helped! <3

Thank you guys for always supporting my small business! I LOVE AND APPRECIATE YOU GUYS ALWAYS!